DROP City Water Softener

DROP offers the only 32000 & 48000 grain water softeners in the world that protects your home from water leaks in addition to providing all the benefits of soft water.  This is accomplished through a patented piston design that provides the ability for the softener valve to shut off water to the home.  When paired with DROP Leak Detectors and the internal water meter the DROP Water Softeners provide the most comprehensive leak protection available.  In addition to removing the hardness from your water, DROP City Water Softeners chemicals from your water such as Chlorine and Chloramine.


Water damage is one of the most costly repairs in a home.

That is why we created Drop Connect.

Now you can safeguard your home with a comprehensive water management system.

Specifications and Details

As the name implies, water softeners primarily focus on softening your water by removing hardness-causing minerals and contaminants such as magnesium and calcium. While this is still a needed process, these contaminants are relatively not classified under water filtration. Most softeners use salt at the primary ingredient for modifying the properties of water. Common house issues from water hardness include soap scum and water spots on water fixtures which can ultimately shorten the lifespan of common appliances.

Product Dimensions

The DROP City Water Softener comes standard in the following dimensions:

Product Dimensions SC-32

Depth: 18in
Width: 28in
Height: 62in


Product Dimensions SC-48


Depth: 18in
Width: 31in
Height: 73in
Electrical Information

120 Volts AC 12V DC Power Supply (supplied) All DROP Products have a 9V battery backup solution for power loss. If you ever lose electricity to your home, not only will your City Water Softener continue to soften your water, your Leak Detector system will still respond to leaks in your home.

Connected, Simple

You decide how you would like DROP to communicate with you notifications can be set up as emails, texts, or even push messages. Have a kid that tends to leave the water on? DROP can be configured to send you notifications when there is continuous water flow and if you want even to shut off the water after a period of time that you select.

Automatic Water Shutoff

DROP Leak Detectors are unique devices capable of detecting even the smallest water drops wherever they are placed. When paired with DROP Water Softeners and Water Filters, not only will you be notified of potential leaks, DROP will automatically shut off your water. Up to 32 leak detectors can be paired to your DROP Water System keeping you safe from water damage.

The DROP City Water Softener comes with a bundle option of 4 Leak Detectors and the DROP Hub.

Filter Contaminants as Well!
Remove chemicals from your water with the City Water Softener

Besides the ability to soften your water, the City Water Softener has the added ability to remove chemicals from your water. It is capable of removing common chemicals such as Chlorine and Chloramine that typically cause an unpleasant smell and yellow color.

DROP City Water Softener Benefits
Full-Coverage Warranty

All DROP Softeners carry a 5-year warranty.

Pro Tank Design

The City Water Softener is designed with a larger pro-tank system. This is perfect for any medium to large size home.

Manual Bypass

Treatment bypass and manual water shutoff allow you to bypass the system in the event of failure, making sure you maintain water throughout your home.

Iron Removal

Removes a maximum of 5 ppm of ferrous (clear water) iron. *Note: for ferric (red water) iron we recommend installing an iron filter in addition to the softener.

Do-It-Yourself Installation Kit

Comes with detailed instructions, a manual bypass, drain line, and 1” MNPT connector (various connectors available). You will need the necessary plumbing parts to connect the 1” MNPT connection from the water softener to your existing plumbing, access to 120V electrical outlet, and a drain. See installation manual for details.

Low Salt Notification

Unique to DROP Water Softeners are the Low Salt Notification keeping you informed when salt is needed for the brine tank.

Demand Initiated Regeneration

Uses up to 25% less salt and water than older water softeners by monitoring your water usage and only regenerating when necessary. Older timer-based models regenerate on a set cycle regardless of how much water you’ve used; which can result in unnecessary water and salt consumption.

Treatment Bypass

Using the DROP app you can bypass treatment at any time, so you can avoid wasting treated water on tasks such as watering the lawn.




Water Boss



Eco Water

Softens Water

Available in various sizes

Provides ability to remotely bypass

Provides low salt text messages

Coordinates with water management system

Senses Leaks

Monitors Temperature

Water Shutoff Capability

Monitors Water Usage

Communicates need for maintenance

Simple App Based Setup

Need further assistance?

Feel free to contact us for any question your have. Our water specialists are here to guide you with your water problems and questions.

Prop 65 Warning! This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm