Drop Mobile App

Connecting You to Your Water
Control your water from anywhere!

The DROP App is your portal to controlling everything for your smart water management system. You can control each of your devices including your water softener, water filter, leak detectors, and other DROP products all from your app. No matter your configuration or setup, the DROP App handles everything!

DROP Onboarding Process
Setting Up Your New DROP System

For first time setup of your DROP system, we provide you a simple, easy onboarding process to get your system configured on your home network. Just open the DROP App and walk through the steps.

For more information on the onboarding process, click below.

Learn About, Interact With, and See Your Water in Real Time
Graphs, Data, and Information

The DROP App is full of information about your water use. It has graphs for real time water use, historical water data up to 90 days, and estimated times for regeneration. Most data points within the DROP App contain an informational icon ( ⓘ ) for you to understand your water and system.

Notification Center to Keep You Informed

The DROP App contains a robust amount of notifications to keep you informed. Everything from Leak Detections to Low Salt notifications, DROP has your back for all system events and items. They can be configured to push notifications, text messages, and emails.

Below is a list of all of the unique notifications available to you.

Leak Detection Notification
Automatically Respond to Detected Leaks

Worried about water leaks and damage to your home? With DROP Leak Detectors, you will never have to worry about that again! These sensitive devices can detect small traces of water where there should be none. You can configure these leak detectors to notify you of the issue as well as automatically shut off your water through your softener, filter or home protection valve to prevent further leaks and damage.

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Long Flow Notification

Has someone left a sink running? This notification will inform you if water is running longer than expected based on your preferences.

Peak Flow Notification

Want to know when simultaneous water flow reaches a high point? This notification will tell you when water flow has reached your preferred peak, which could indicate a burst pipe.

Low Salt Notification*

Is your water softener running low on salt? With our patented DROP Salt Sensor, you will be notified if more salt is needed to continue provided softened water.

Slow Leak Test**

This unique test provides a status of your water system overnight by checking for small water leaks. By depressurizing your water pipes while you sleep, we can detect even the smallest leak in your system and help you identify where that is.

Component Communication Lost Notification

DROP constantly communicates with its device endpoints. If your system is having trouble communicating with one of the devices, you will be notified and able to fix the problem.

Valve Error Notification

Has your softener or filter control valve malfunctioned? This notification will provide you with the correct information to help assess any valve issues in your water softener and/or water filter control valve.

Low/High Temperature

DROP Leak Detectors have the ability to notify you of temperature changes based on your prefered temperature ranges. If you lose heat in your home, your DROP Leak Detector will notify you.

Filter Cartridge Notifications

Is your Whole House Cartridge Filter in need of a cartridge replacement? This notification will inform you to replace your cartridge to continue filtering and cleaning your home water.

Power Loss/Restored Notifications

Ever lose power to your important electronic devices and not know about it? This notification will notify you of this event. Never fear, as DROP uses battery backups on nearly all of its devices to continue operating without power.

Low Battery Notifications

DROP Leak Detectors and other DROP components operate on batteries using very low power consumption capable of lasting for years. If these batteries run low in power, you will know when to replace them.

Leaky Toilet Notification

Our technology is able to detect whether your toilet is leaking or not by pinpointing how much water is used during and after a flush.

Water Usage Surpassed Setpoint

Want to know when you have used a certain amount of water? This notification will let you know when you have crossed water use thresholds based on your preferences.

* Specific notification for DROP Water Softeners only.
** Specific notification for the DROP Home Protection Valve only.

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Ready to Control Your Water?

Feel free to contact us for any questions you have. Our water specialists are here to guide you with your water problems and questions.